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FAQ

Color Accuracy

I try to take photos that accurately represent the colors of out products. However colors may vary due to the settings of each individual's screen.

​Payment Options

I accept payments via PayPal and all major credit cards. Credit card payments are processed via WIX payments.

Shipping policy

Pieces are shipped within 3-5 business days of being ordered, please be patient as each individual piece is prepared, carefully packed, labeled and shipped. Once shipped, the time it takes to arrive is dependent on the customers location and the efficiency of their local postal service. If you need an order to arrive by a certain date, please contact me at MIRDUZA.CS@GMAIL.COM and I will do my best to get it out ASAP.

Unfortunately, we can only offer shipping to the contiguous continental states of the US at this time.

 

Covid-19 FAQ's

Our online store is still open 24/7, even during this pandemic. There should not be any shipping delays as all orders are shipped out on time once received.

 

Returns

All items are hand-made. Due to this, no returns or exchanges are accepted. There may be small variations because they are all pieces of art hand-made by one single person. Once a piece has left the studio— I am not responsible if it is received broken, damaged or lost in the mail. If you receive a broken piece or have any questions or concerns, please contact us through email.

 

Refunds/Exchanges (if applicable) 

Refunds or exchanges can be requested within 12 hours of purchase. Once I have dropped off your order at the post office it cannot be refunded.

 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at MIRDUZA.CS@GMAIL.COM

 

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

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